51 Votes

Category Shopping
Program license Free
Version 7.1
Size 57 MB
Works under: Android
Program available in Russian
Content rating Mature 17+
Package name ru.ozon.app.android
Program by Internet Solutions LLC
123112, Москва, Пресненская наб., 10, блок С

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OZON is a comprehensive e-commerce platform for Android that offers a variety of products and user-friendly services.

Overview

OZON is a Russian e-commerce platform that caters to a wide range of shopping needs. It offers a vast selection of products across various categories, including electronics, clothing, beauty products, groceries, and more. Available for Android users, the app is designed to provide an easy-to-navigate, intuitive shopping experience.

Easy and Hassle-free Returns

One of the key features of OZON is its streamlined return process. As stated by a user, returning a product was an unexpectedly simple and quick process. This feature significantly enhances the user experience as it eliminates the usual stress associated with returning purchased items. The user reported that they had ordered yarn of the wrong color, and without any questions, the return was processed, and the refund was issued within minutes. This indicates that OZON prioritizes customer satisfaction and offers a user-friendly return policy.

User Support

OZON provides a chat support feature for users seeking assistance. However, the review suggests that the process to connect with a live operator could be improved. Apparently, users have to interact with a bot before they can speak with a human operator, which can sometimes be time-consuming and frustrating, especially when the bot fails to understand the user's needs. This suggests that OZON could improve its user support by providing a more direct line of communication with their support team.

Conclusion

Overall, OZON is a robust e-commerce platform that offers a wide range of products and strives to provide a seamless shopping experience. Its easy and efficient return policy is a big plus. However, the app could further improve by enhancing its support system and making it easier for users to connect with live operators.

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